FREQUENTLY ASKED QUESTIONS
FAQs
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Our pricing is tailored to each customer and is dependent on the length of storage, time of year, and availability. We recommend filling out the quote request form to receive accurate pricing. You can do so by clicking HERE.
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We are currently accepting direct deposit, e-Transfer, as well as Visa and Mastercard payments. Card payments will incur a 3% processing fee.
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The quick answer, no. Saying that, we recommend keeping parking (fire & theft) insurance on your vehicle. Removing collision and liability while in storage should save you money. Your insurance company should be able to provide you with more information.
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Not at all; as a matter of fact, we usually do not allow batteries to be disconnected while in storage. We supply a Deltran battery tender for each vehicle to ensure each battery stays charged at no extra cost. We can also use a battery charger of your own if you choose. If you have an EV we can plug in your supplied charger at no extra cost.
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While your vehicle is at Lonely Cars, we don't recommend using a vehicle cover. Since our facility is free of UV light and fairly dust-free, most customers don't feel a need for a cover and prefer to not risk micro scratches that could happen from dragging a cover across the car's finish.
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No. Our facility is not set up to accommodate vehicles put on blocks; each vehicle needs to be able to be moved. Since there are no major temperature fluctuations, there is no worry of tire flat spots. Vehicle suspensions are designed to hold the vehicle, for the vehicle's lifetime.
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Normally, no. Since all the vehicles are stored indoors it becomes a health and safety issue to have vehicles running for an extended period of time with the exhaust fumes. Frequent start-ups aren't recommended for vehicles as it does not give the oil enough time to circulate and reach temp resulting in extra engine wear and tear.
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During the winter months, there is no access available to a vehicle unless it is removed from storage. During the summer months, access may be available by appointment and may incur additional fees. All customer vehicles are parked close to each other, and the safety and security of our customers' valuable assets are of utmost importance to us at Lonely Cars.
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Yes. You should wash your vehicle prior to it arriving into storage. This removes any dirt, grime, and bugs from causing long-term paint damage.
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You certainly can! You can store anything you'd like in your vehicle as long as it's not flammable, explosive, or food/biodegradable. Lonely Cars is not responsible for any belongings left inside your vehicle.
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We have a 2-month minimum storage duration during the summer months and 7-month minimum storage during the winter months. In certain situations that can be amended. Contact us to see if we can accommodate a special request. CAF storage for postings/deployments have no minimum requirements.
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We are strictly vehicle storage and transportation. We can not do any work to your vehicle while it is being stored.
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We sure can! For a fee we can take your vehicle to the nearest touchless car wash. At this time we do not have a wash bay on site.
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Your minimum storage duration is outlined in your terms and conditions. If your vehicle is removed before your minimum duration, you will need to pay the balance of your whole term before your vehicle can leave our facility.
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We do! Depending on the time of year and availability, we often offer referral discounts, summer discounts, as well as multi-season discounts saving you up to 50% monthly. Please reach out to us to see any current promotions.
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You can store your vehicle with us for as long as you need, any time of year.
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Unfortunately, in order to store with us, your vehicle does need to be in running condition. We need to be able to move vehicles around inside our facility.
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No, we do not offer any outdoor storage options. Only indoor heated storage.
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To offer our best service to you, we treat each customer as a special case. For this reason, we are not a retail location with open doors. We set a specific appointment timeframe for each customer so we can meet their needs at the best time for them.